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Conversational AI Agent

SND

Smart & Deliver — The AI agent that handles your shipment conversations. Reschedule deliveries, update locations, and resolve customer issues autonomously.

Deploy SND See It In Action
Policy Engine
Resolution Rate
94%
Avg Response
< 2 sec
Calls Handled
24/7
Policy Gates
Active
SND Agent
Online
I need to reschedule my delivery to tomorrow afternoon
I can help with that! I found your shipment #SH-4821. Let me reschedule to tomorrow between 2-6 PM.
Rescheduling...
Done! Your delivery is now scheduled for tomorrow, Jan 10th, 2-6 PM. You'll receive a confirmation SMS shortly.
Reschedule Deliveries

Customers can change delivery times through natural conversation

Update Locations

Handle address changes and delivery instructions dynamically

Modify Orders

Process quantity changes and order modifications in real-time

Resolve Issues

Handle complaints and escalate complex cases automatically

Live Demo

Natural Conversations

SND understands context, remembers preferences, and handles multi-turn conversations just like a human agent would — but at scale and 24/7.

  • Multi-turn conversation memory
  • OTP verification for secure actions
  • Automatic PII redaction
  • Seamless human escalation
SAM
Shipment Agent
I need to change my delivery to next Tuesday
I can help you reschedule that. I found your shipment #SH-4521 scheduled for tomorrow. Would you like to move it to Tuesday, January 14th?
Yes, and can you change the address to my office?
Done! I've rescheduled to Tuesday and updated the delivery address to your registered office location. You'll receive a confirmation SMS shortly.
Admin Panel

Complete Control

The SND Admin Panel gives you real-time visibility and control over every aspect of the AI agent's behavior.

Shipments

View all shipments, track status, see ETA and risk levels. Test conversations with specific shipment data.

Conversations

Monitor active and recent conversations. See status, duration, actions taken, and debug conversation flows.

Analytics

Track conversation funnels, resolution times, reopen rates, and action patterns across your fleet.

Ledger

Complete audit trail of all agent actions — reschedules, location updates, and instruction changes.

Notes

Customer notes attached to shipments, created automatically during conversations with timestamps.

Policy Engine

Configure what the agent can and cannot do. Set limits, thresholds, and behavioral parameters.

Policy Engine v2.1

Fine-Tune Agent Behavior

Five dials to control how SAM interacts with customers. Adjust in real-time without redeployment.

50
Speech Pace

Slow & detailed to fast & concise

30
Conversational Mode

Concierge style to transactional

60
Clarification Budget

Many questions to minimal

80
Confirmation Rigor

Always confirm to risk-based

40
Autonomy Scope

Suggest only to auto-act

Agent Tools

What SAM Can Do

Reschedule Delivery

Change delivery date and time within policy limits

Update Location

Modify delivery address within geo-fence limits

Update Instructions

Add or modify delivery notes and preferences

Modify Content

Change order quantities within multiplier limits

Hard Floors: Order cancellation, refunds, identity changes, and payment modifications are NEVER allowed, regardless of policy settings.

Ready to Automate Shipment Support?

Deploy SND and let AI handle your delivery conversations at scale.

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