Operations & SLA

Your infrastructure, our pager. 24/7 NOC, guaranteed response times and spare parts where they need to be.

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RENDER SLOT 07 - NOC ROOM, SCREEN WALL

Eyes On Every Watt

Full-stack telemetry streamed to our NOC around the clock. Utilization, thermals, uptime and incidents - watched by engineers, not just dashboards.

GPU UTILIZATION POD-A

DGX-01 78%

GPU UTILIZATION POD-B

DGX-07 92%

GPU UTILIZATION POD-C

DGX-14 64%

INLET TEMP HALL 2

24°C

GPU 61°C Δ 2.1°

UPTIME 30D 99.97%

INCIDENT FEED LIVE

03:12 NODE-22 HEALTHY

02:47 FAN RPM WARN

02:05 PATCH APPLIED

NOC - 24/7 LIVE TELEMETRY

Pick Your Tier

Three tiers of coverage, from business-hours support to a dedicated mission-critical team with on-site spares and real-time reporting.

	Standard	Advanced	Mission-Critical
Uptime target	99.5%	99.9%	99.95%
Coverage	Business hours	24/7	24/7
Critical response	Next business day	4 hours	1 hour
Spare parts	RMA	In-Kingdom depot	On-site inventory
Reporting	Monthly	Monthly + reviews	Real-time dashboard
Escalation	Ticket	Named engineer	Dedicated team

Scope of Operations

From the first alert to the last spare on the shelf - we own the day-to-day so your team can stay on the workload.

Monitoring & NOC

01

• Full-stack telemetry
• Proactive alerting
• Capacity forecasting

Lifecycle

02

• Firmware & driver campaigns
• Security patching
• Refresh planning

Field Services

03

• On-site engineers
• Rack & replace
• Preventive maintenance

Spare Logistics

04

• Depot network
• Advance exchange
• Consumption reporting

24/7

Coverage

0

Fastest Critical Response

0

Top-Tier Uptime

SERVICE - HARDWARE

We stock the parts we support →

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Get an SLA Proposal

Get an SLA proposal